Skip to main content
NetApp Knowledge Base

Chassis Power Supply Need To Be Replaced - AutoSupport message

Views:
711
Visibility:
Public
Votes:
1
Category:
fas-systems
Specialty:
hw
Last Updated:

 

Applies to

  • AFF / FAS
  • ONTAP 9
  • Data ONTAP 8 7-mode
  • HA Group Notification from ClusterA-01 (CHASSIS POWER SUPPLY NEED TO BE REPLACED: PS 1) ERROR

Event Summary

This article describes the procedure on how to handle AutoSupport message - CHASSIS POWER SUPPLY NEEDS TO BE REPLACED.

This message indicates that one or more of the power supplies on the Controller Chassis is not working correctly.

Validate

Check if the issue is still present or has cleared.

sensor show -node <node_name> -name *PSU*

Node Sensor                 State Value/Units Crit-Low Warn-Low Warn-Hi Crit-Hi
---- --------------------- ------ ----------- -------- -------- ------- -------
Cluster1-01
     FRU PSU3              normal        GOOD
     FRU PSU1              normal        GOOD
     PSU1 Present          normal     PRESENT
     PSU1 AC In Volt       normal  212000 mV     88000    90000       -  255000
     PSU1 AC In Curr       normal    1400 mA         -        -   14000   14980
     PSU1 12V Out Volt     normal   11940 mV     10980    11400   12900   13500
     PSU1 12V Out Curr     normal   22000 mA         0        -  140000  144000
     PSU3 Present          normal    PRESENT
     PSU3 AC In Volt       normal  212000 mV     88000    90000       -  255000
     PSU3 AC In Curr       normal    1190 mA         -        -   14000   14980
     PSU3 12V Out Volt     normal   11940 mV     10980    11400   12900   13500
     PSU3 12V Out Curr     normal   19000 mA         0        -  140000  144000

Resolution

Most frequently these alerts are the result of:

  • An issue with the supply of power to the PSU
  • Ongoing maintenance in the Data Center

Verify the following:

  • Is there an ongoing onsite maintenance?
  • Is there a local power outage / issue?
  • Is the electrical power supply is working correctly?

 

  • If the source power is not the issue and the issue is not resolved, a part replacement may be required.

    Please contact NetApp Technical Support and reference this article for further assistance.

 

Scan to view the article on your device