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Autosupport in ONTAP is randomly sending out notice logs using SMTP due to a web filter

Autosupport in ONTAP is randomly sending out notice logs using SMTP due to a web filter

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Views:: 1,043

Visibility:: Public

Votes:: 1

Category:: ontap-9

Specialty:: core

Last Updated:

Applies to

Transport set to SMTP
ONTAP 9
Clustered Data ONTAP 8
AutoSupport

Issue

Not sending (PERFORMANCE DATA) NOTICE and (USER_TRIGGERED) NOTICE logs
In the Active IQ dashboard - Autosupport section you confirm the (PERFORMANCE DATA) NOTICE and (USER_TRIGGERED) NOTICE logs are missing (aka not reaching NetApp)
But you can confirm (MANAGEMENT_LOG) NOTICE and (WEEKLY_LOG) NOTICE Autosupports are being received
From the command line Autosupport history show confirms that all logs are sent-successful

Destination for This AutoSupport	Trigger Event	Time of Last Update	Status of Delivery
SMTP	callhome.performance.data	4/10/2020 00:20:46	sent-successful
SMTP	callhome.management.log	4/10/2020 00:31:06	sent-successful
SMTP	callhome.weekly	4/5/2020 00:16:14	sent-successful
SMTP	callhome.invoke.all	4/4/2020 14:25:33	sent-successful

Testing connectivity from the command line also confirms connections are working

cluster1::> system node autosupport check show -node node_name

On Demand Node HTTP/HTTPS Server SMTP Configuration ------ ------------ ---------- ---------- ------------- node2 ok ok ok ok