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NetApp Knowledge Base

Autosupport fails delivery with the error "Couldn't connect to server"

Views:
125
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
core
Last Updated:

Applies to

  • ONTAP 9
  • AutoSupport

Issue

The Autosupport mail fails delivery with the error ”Couldn't connect to server“.

ClusterA::> autosupport history show -instance

Node: ClusterA-01

AutoSupport Sequence Number: 100

Destination for This AutoSupport: smtp

Trigger Event: callhome.invoke

Time of Last Update: 7/28/2021 12:00:29

Status of Delivery: transmission-failed

Delivery Attempts: 15

AutoSupport Subject: USER_TRIGGERED (TEST:test)

Delivery URI: mailto:autosupport@netapp.com

Last Error: Couldn't connect to server

Time of Generation: 7/28/2021 10:45:40

AutoSupport Compressed Size: 34.47KB

Percent Complete: -

Rate of Upload: -

Time Remaining for Upload: 0s

AutoSupport Decompressed Size: 284.2KB

Total Collection Time (ms): 690

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