Skip to main content
NetApp Response to Russia-Ukraine Cyber Threat
In response to the recent rise in cyber threat due to the Russian-Ukraine crisis, NetApp is actively monitoring the global security intelligence and updating our cybersecurity measures. We follow U.S. Federal Government guidance and remain on high alert. Customers are encouraged to monitor the Cybersecurity and Infrastructure Security (CISA) website for new information as it develops and remain on high alert.
NetApp Knowledge Base

Autosupport fails delivery with error Operation timed out in ONTAP

Views:
2,235
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
core
Last Updated:

Applies to

  • ONTAP 9
  • AutoSupport
  • HTTPs
  • HTTP
  • SMTP
  • Transparent Proxy / Firewall

Issue

One or more nodes in the cluster fails to send AutoSupport using HTTP/HTTPS with the following error:

::*> system autosupport history show -node * -fields node ,seq-num ,status ,error ,destination 
node       seq-num destination status error 
---------- ------- ----------- ------ ----- 
node1-01 762159  smtp    ignore       
node1-01 762159  http    transmission-failed  Failed to connect to support.netapp.com port 443: Operation timed out

Errors in notifyd.log:

::> node run -node <node_name> -command rdfile /etc/log/mlog/notifyd.log

Start from the following message and work up to the true error message.

message: Closing connection #0

HTTP

(message: Trying 216.240.21.18...
(message: Failed to connect to support.netapp.com port 443: Operation timed out)

SMTP

(message: Trying MAIL_HOST_IP...
(message: Operation timed out)

Scan to view the article on your device
CUSTOMER EXCLUSIVE CONTENT

Registered NetApp customers get unlimited access to our dynamic Knowledge Base.

New authoritative content is published and updated each day by our team of experts.

Current Customer or Partner?

Sign In for unlimited access

New to NetApp?

Learn more about our award-winning Support