Skip to main content
NetApp Response to Russia-Ukraine Cyber Threat
In response to the recent rise in cyber threat due to the Russian-Ukraine crisis, NetApp is actively monitoring the global security intelligence and updating our cybersecurity measures. We follow U.S. Federal Government guidance and remain on high alert. Customers are encouraged to monitor the Cybersecurity and Infrastructure Security (CISA) website for new information as it develops and remain on high alert.
NetApp Knowledge Base

Autosupport OnDemand fails - Account currently locked

Views:
420
Visibility:
Public
Votes:
0
Category:
data-ontap-8
Specialty:
core
Last Updated:

Applies to

  • Data ONTAP 8.2 7-mode and later
  • clustered Data ONTAP 8.2 and later
  • ONTAP 9
  • Autosupport

Issue

  • Autosupport OnDemand requests are failing. Reviewing the the notifyd.log we see the following messages.
     

Tue Feb 18 2018 00:30:14 -05:00 [kern_notifyd:info:858] 0x80917dc00: ERR: AutoSupport::OnDemand: Executing ngsh command: set diag; system node autosupport modify -node local -ondemand-polling-interval 180

Tue Feb 18 2018 00:30:15 -05:00 [kern_notifyd:info:858] 0x80917dc00: ERR: AutoSupport::OnDemand: Unable to update polling interval: cmdErr() , cmdOut(Error: Account currently locked. Contact the storage administrator to unlock it.

 

How to review the notifyd.log

Data ONTAP 7-Mode:
>rdfile /etc/log/mlog/notifyd.log

Clustered Data ONTAP:
::> node run -node (node name) -command rdfile /etc/log/mlog/notifyd.log

 

Scan to view the article on your device
CUSTOMER EXCLUSIVE CONTENT

Registered NetApp customers get unlimited access to our dynamic Knowledge Base.

New authoritative content is published and updated each day by our team of experts.

Current Customer or Partner?

Sign In for unlimited access

New to NetApp?

Learn more about our award-winning Support