Skip to main content
NetApp Knowledge Base

Autosupport OnDemand fails - Account currently locked

Views:
469
Visibility:
Public
Votes:
0
Category:
data-ontap-8
Specialty:
core
Last Updated:

Applies to

  • Data ONTAP 8.2 7-mode and later
  • clustered Data ONTAP 8.2 and later
  • ONTAP 9
  • Autosupport

Issue

  • Autosupport OnDemand requests are failing. Reviewing the the notifyd.log we see the following messages.
     

Tue Feb 18 2018 00:30:14 -05:00 [kern_notifyd:info:858] 0x80917dc00: ERR: AutoSupport::OnDemand: Executing ngsh command: set diag; system node autosupport modify -node local -ondemand-polling-interval 180

Tue Feb 18 2018 00:30:15 -05:00 [kern_notifyd:info:858] 0x80917dc00: ERR: AutoSupport::OnDemand: Unable to update polling interval: cmdErr() , cmdOut(Error: Account currently locked. Contact the storage administrator to unlock it.

 

How to review the notifyd.log

Data ONTAP 7-Mode:
>rdfile /etc/log/mlog/notifyd.log

Clustered Data ONTAP:
::> node run -node (node name) -command rdfile /etc/log/mlog/notifyd.log

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

Scan to view the article on your device