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Automated case not created for drive failure

Automated case not created for drive failure

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Views:: 117

Visibility:: Public

Votes:: 0

Category:: ontap-9

Specialty:: core

Last Updated:

Applies to

FAS8200
9.7P11
Autosupports sent over SMTP

Issue

After a drive fails on the system, an automated case is not raised for the event
The autosupport history shows that the message for the event was processed successfully
Cluster::> autosupport history show -node <node name> -status sent-successful
Other recipients receive the Autosupport notification