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NetApp Knowledge Base

Automated case not created for drive failure

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117
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
core
Last Updated:

Applies to

  • FAS8200
  • 9.7P11
  • Autosupports sent over SMTP

Issue

  • After a drive fails on the system, an automated case is not raised for the event
  • The autosupport history shows that the message for the event was processed successfully
    Cluster::> autosupport history show -node <node name> -status sent-successful
  • Other recipients receive the Autosupport notification
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