Skip to main content
NetApp Knowledgebase

AutoSupport using SMTP shows sent-successful but is not received internally or by NetApp in Data ONTAP 7-mode

Views:
109
Visibility:
Public
Votes:
0
Category:
data-ontap-8
Specialty:
core
Last Updated:

Applies to

  • Autosupport
  • SMTP
  • Data ONTAP 7-mode

Issue

  • In the Active IQ dashboard - Autosupport section you confirm the  NOTICE logs are missing (not reaching NetApp)
  • From the command line Autosupport history show confirms that all logs are sent-successful
Destination for This AutoSupport Trigger Event Time of Last Update Status of Delivery
SMTP callhome.performance.data 4/10/2020 00:20:46 sent-successful
SMTP callhome.management.log 4/10/2020 00:31:06 sent-successful
SMTP callhome.weekly 4/5/2020 00:16:14 sent-successful
SMTP callhome.invoke.all 4/4/2020 14:25:33 sent-successful

 

CUSTOMER EXCLUSIVE CONTENT

Registered NetApp customers get unlimited access to our dynamic Knowledge Base.

New authoritative content is published and updated each day by our team of experts.

Current Customer or Partner?

Sign In for unlimited access

New to NetApp?

Learn more about our award-winning Support