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NetApp Knowledge Base

AutoSupport using SMTP shows sent-successful but is not received internally or by NetApp in Data ONTAP 7-mode

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421
Visibility:
Public
Votes:
0
Category:
data-ontap-8
Specialty:
core
Last Updated:

Applies to

  • Autosupport
  • SMTP
  • Data ONTAP 7-mode

Issue

  • In the Active IQ dashboard - Autosupport section you confirm the  NOTICE logs are missing (not reaching NetApp)
  • From the command line Autosupport history show confirms that all logs are sent-successful
Destination for This AutoSupport Trigger Event Time of Last Update Status of Delivery
SMTP callhome.performance.data 4/10/2020 00:20:46 sent-successful
SMTP callhome.management.log 4/10/2020 00:31:06 sent-successful
SMTP callhome.weekly 4/5/2020 00:16:14 sent-successful
SMTP callhome.invoke.all 4/4/2020 14:25:33 sent-successful

 

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