Skip to main content
NetApp Knowledge Base

AutoSupport stops being generated after node reboot

  1. Last updated
  2. Save as PDF
Views:
164
Visibility:
Public
Votes:
0
Category:
data-ontap-8
Specialty:
core
Last Updated:

Applies to

Data ONTAP 7-Mode

Issue

  • No AutoSupport data folder of the corresponding timestamp is generated under /etc/log/autosupport.
  • /mroot was unavailable on the issue node.

Under systemshell, the following command has no value returned.


% mount | grep mroot
 

  • Many directories under /mroot are not available too.

Under systemshell, ls command shows No such file or directory.


% ls /mroot/etc
zoneinfo
% ls /mroot/etc/log
ls: /mroot/etc/log: No such file or directory
% ls /mroot/etc/crash
ls: /mroot/etc/crash: No such file or directory

  • Logging such as EMS also stops.

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.