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NetApp Knowledge Base

AutoSupport stops being generated after node reboot

Views:
93
Visibility:
Public
Votes:
0
Category:
data-ontap-8
Specialty:
core
Last Updated:

Applies to

Data ONTAP 7-Mode

Issue

  • No AutoSupport data folder of the corresponding timestamp is generated under /etc/log/autosupport.
  • /mroot was unavailable on the issue node.

Under systemshell, the following command has no value returned.


% mount | grep mroot
 

  • Many directories under /mroot are not available too.

Under systemshell, ls command shows No such file or directory.


% ls /mroot/etc
zoneinfo
% ls /mroot/etc/log
ls: /mroot/etc/log: No such file or directory
% ls /mroot/etc/crash
ls: /mroot/etc/crash: No such file or directory

  • Logging such as EMS also stops.

 

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