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AutoSupport not working over SMTP - error message: FTP: weird server reply

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329
Visibility:
Public
Votes:
1
Category:
clustered-data-ontap-8
Specialty:
core
Last Updated:

Applies to

OS: Clustered Data ONTAP 8.3

Category 2: AutoSupport

Issue

Unable for AutoSupport to send over SMTP.
 

Errors in Data ONTAP:

  • Review AutoSupport History:

::>system autosupport history show -node <node_name>  -fields node,seq-num,status,error,destination

-OR-

  • Review the specifc sequence

::> system autosupport history show -seq-num 270 -instance

Node: Node-01 AutoSupport

Sequence Number: 270

Destination for This AutoSupport: smtp

Trigger Event: callhome.invoke

Time of Last Update: 1/7/2015 12:22:25

Status of Delivery: transmission-failed

Delivery Attempts: 15

AutoSupport Subject: USER_TRIGGERED (TEST:Testing from NODE1)

Delivery URI: mailto:admins@example.com

Last Error: FTP: weird server reply


Errors in Notifyd:

  • How to review notifyd.log:

::> node run -node (node name) -command rdfile /etc/log/mlog/notifyd.log

Wed Jan 07 2015 14:30:33 -08:00 [kern_notifyd:info:722] (category: 722:274:deliver) (emittime: 1/7/2015 14:02:29) (message: 421 4.3.2 Service not available, closing transmission channel).

Wed Jan 07 2015 14:30:33 -08:00 [kern_notifyd:info:722] (category: 722:274:deliver) (emittime: 1/7/2015 14:02:29) (message: FTP: weird server reply)
Wed Jan 07 2015 14:30:33 -08:00 [kern_notifyd:info:722] (category: 722:274:deliver) (emittime: 1/7/2015 14:02:29) (message: Failed to transmit smtp asup 274, curl error: FTP: weird server reply)

 

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