AutoSupport fails delivery with error Operation timed out in Data ONTAP 7-mode
Applies to
- Data ONTAP 7-mode
- Autosupport
- HTTPs
- HTTP
- SMTP
Issue
Review AutoSupport History
> autosupport history show -fields status ,error ,destination
seq-num destination status error
------- ----------- ------ -----
39 smtp ignore ""
39 http transmission-failed Failed to connect to support.netapp.com port 443: Operation timed out
39 noteto ignore ""
38 smtp ignore ""
38 http sent-successful ""
38 noteto ignore ""
Errors in Notifydlog
> rdfile /etc/log/mlog/notifyd.log
Locate the error:
In most cases, you may start from the following message and work up to the true error message.
message: Closing connection #0
HTTP
(message: Trying 216.240.21.18... (message: Failed to connect to support.netapp.com port 443: Operation timed out)
SMTP
(message: Trying MAIL_HOST_IP...
(message: Operation timed out)