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NetApp Knowledge Base

AutoSupport fails delivery with error Operation timed out in Data ONTAP 7-mode

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348
Visibility:
Public
Votes:
0
Category:
data-ontap-8
Specialty:
core
Last Updated:

Applies to

  • Data ONTAP 7-mode
  • Autosupport
  • HTTPs
  • HTTP
  • SMTP

Issue

Review AutoSupport History

> autosupport history show -fields status ,error ,destination

seq-num destination status error
------- ----------- ------ -----
39      smtp        ignore ""
39      http        transmission-failed  Failed to connect to support.netapp.com port 443: Operation timed out
39      noteto      ignore ""
38      smtp        ignore ""
38      http        sent-successful ""
38      noteto      ignore ""

Errors in Notifydlog

> rdfile /etc/log/mlog/notifyd.log

Locate the error:

In most cases, you may start from the following message and work up to the true error message.

message: Closing connection #0

HTTP

(message: Trying 216.240.21.18...
(message: Failed to connect to support.netapp.com port 443: Operation timed out)

SMTP

(message: Trying MAIL_HOST_IP...
(message: Operation timed out)
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