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NetApp Knowledge Base

AutoSupport delivery fails due to DNS - Couldn't resolve host in Data ONTAP 7-mode

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391
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
core
Last Updated:

Applies to

  • Data ONTAP 7-mode
  • SMTP
  • HTTP(s)
  • AutoSupport

Issue

  • Nodes could not connect to the DNS servers and could not resolve any of the following host names.
    • Support.netapp.com
    • your mailhost server (if using SMTP)
    • your proxy server (if configured)
  • Verify: (2 options)
  1. Run command  Autosupport history show Data ONTAP 8

>autosupport history  show

>autosupport history show -fields seq-num,status,error,destination

Last Error reported : Couldn't resolve host name.

  1. Review the notifyd logs.

>rdfile /etc/log/mlog/notifyd.log

Notified logs display the following errors:

Attempting to deliver ASUP using PUT)
0000001b.000723c6 04233027 Fri Feb 27 2015 02:27:01 -05:00 [kern_notifyd:info:829] (category:
829:1528:deliver) (emittime: 2/27/2015 02:27:01) (message: getaddrinfo(3) failed for
support.netapp.com:443)
0000001b.000723c7 04233027 Fri Feb 27 2015 02:27:01 -05:00 [kern_notifyd:info:829] (category:
829:1528:deliver) (emittime: 2/27/2015 02:27:01) (message: Couldn't resolve host
'support.netapp.com')
0000001b.000723c8 04233027 Fri Feb 27 2015 02:27:01 -05:00 [kern_notifyd:info:829] (category:
829:1528:deliver) (emittime: 2/27/2015 02:27:01) (message: Closing connection #0)

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