Accessing tiered files results in hangs due to time skew in ONTAP 9
Applies to
- ONTAP 9
- Fabricpool
- NFS
- CIFS
- SAN/Block Protocols
Issue
- Attempting to access tiered files may result in clients hanging
- Attempting to profile the object store results in the following error:
Error: command failed: initializing the object store profiler on node
for object store
failed. Reason: Skewed time. Wait a few minutes and try the command again.
- EMS events
[OscHighPriThreadPool: object.store.unavailable:EMERGENCY]: Unable to connect to the object store "obj_str" from node 635e2fd7-c211-11eb-93c2-d039ea2c826a. Reason: Skewed time.
- SK Traces
[3:0] OSC_ERR: logCmd:364 PUT CmdId: 108 obj-name: config_test_b01af070-8ea1-11e8-9eb6-529269fb1459 failed with OSC error: Skewed time [6:0] CLOUD_BIN_ERR: object_store_config_check_connection: PUT failed for s3 handle 1427 at try_count 5 with error 70 (Skewed time)
- The command shows
::> object-store show -instance
(storage aggregate object-store show)
Aggregate Name: aggr1
ONTAP Name for this Object Store Config: obj_str
Availability of the Object Store: unavailable
Reason why Object Store is Unavailable: Skewed time