ASUP E-mail delivery fails due to incorrect source IP used to contact Mailserver

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Visibility:: Public

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Category:: ontap-9

Specialty:: core

Last Updated:

Applies to

ONTAP 9.3
AutoSupport (ASUP)
Transport SMP
550 5.7.1 Unable to relay

Issue

ASUP transmission to e-mail address fails with SMTP with reason: Failed sending data to the peer
SMPT server returning message 550 5.7.1 Unable to relay
Nodes are connecting to the correct mailserver IP, however using wrong source IPs - The Node Management IP is not the IP used to contact mailserver
Notifyd.log shows:

[kern_notifyd:info:1517] (category: 1517:69:deliver) (emittime: 11/24/2020 01:35:05) (message: 250-mailserver.domain Hello [y.y.y.y])

[kern_notifyd:info:1517] (category: 1517:69:deliver) (emittime: 11/24/2020 01:35:05) (message: 550 5.7.1 Unable to relay)

[kern_notifyd:info:1517] (category: 1517:69:deliver) (emittime: 11/24/2020 01:35:05) (message: RCPT failed: 550)

[kern_notifyd:info:1517] (category: 1517:69:deliver) (emittime: 11/24/2020 01:35:05) (message: Failed to transmit smtp asup 69, curl error: Failed sending data to the peer)

Netstat-NIA

NODE: cluster01-n01

---- Default IPSpace ---- Routing tables

Internet: Destination Gateway Flags Refs Use Mtu Metric Netif Expire default x.x.x.254 UGS 0 190181 1500 60 e0M => y.y.y.y <<< IP used for ASUP
default x.x.x.254 UGS 0 46972 1500 60 e0M => x.x.x.x <<< Actual Node mgmt LIF