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NetApp Knowledge Base

"The folder (FOLDER) can’t be opened because you don’t have permission to see its contents." on MacOS SMB clients

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1,938
Visibility:
Public
Votes:
1
Category:
ontap-9
Specialty:
cifs
Last Updated:

Applies to

  • ONTAP 9
  • MacOS SMB client

Issue

  • Sporadic and or inconsistent permission denied
  • When using MacOS Finder to browse a CIFS share, sporadic and temporary display of a red circle containing a white dash / minus symbol (sometimes called stopsign) occurs on some displayed objects
    • User uploaded file
    • If the object is a folder, and you attempt to open the folder, you may receive the following message: 
    • "The folder <folder name> can’t be opened because you don’t have permission to see its contents."
    • This is only a temporary failure. Refreshing or revisiting the folder commonly alleviates the symbol signifying limited permission and can allow traversal of the folder previously indicated as unopenable
  • Files may report locked in Mac OS
  • Slow performance is seen, but not from ONTAP
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