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NetApp Knowledge Base

"ERROR: external keymanager check failed" during ONTAP upgrade from 9.3 to later 9.3P release even after running delete-kmip-config

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ontap-9
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core
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Applies to

  • NetApp ONTAP 9.3
  • NetApp Storage Encryption (NSE)

Issue

  • Upgrading from 9.3 (any P release) to a later 9.3 P release results in error, depending on upgrade method.
  • ANDU (Automated Non-Disruptive Upgrade) fails with:

Error: Image update failed to start..

  • Manual upgrade via CLI (system node image update) fails with:

Error: External key management is configured on the cluster.
       Please unconfigure the external key management before
       upgrading to Data ONTAP 9.3.
       To unconfigure, run the command:
       "security key-manager delete-kmip-config"
ERROR: external keymanager check failed.
Install Failed.

  • Running the command security key-manager delete-kmip-config fails with:

Error: command failed: KMIP server is not configured.

 

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