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NetApp Knowledge Base

XCP sync task gets stuck for a long time

Views:
132
Visibility:
Public
Votes:
0
Category:
netapp-xcp
Specialty:
nas
Last Updated:

Applies to

  • XCP 1.6.3
  • XCP SMB

Issue

  • The XCP sync task is stuck without any progress for a long time
  • XCP log shows xcp.synchronizer error on a specific folder

2021-06-16 05:58:32,329 - ERROR - xcp.synchronizer - 1012 - 2796 - failed to copy "ntap\abc\test\test": (32, 'CreateFile', 'The process cannot access the file because it is being used by another process.')

  • Pakcet trace shows a loop of SMB CREATE call on the file under the folder with the filer responding NT error: STATUS_OBJECT_PATH_NOT_FOUND (0xc000003a)

306154 2021-06-18 11:22:29.509384 10.10.10.11 10.60.10.27 SMB2 49494 445 54774641 12249573 0 Create Request File: ntap\abc\test\test\ts01

306155 2021-06-18 11:22:29.509474 10.60.10.27 10.10.10.11 SMB2 445 49494 12249573 54775037 0 Create Response, Error: STATUS_OBJECT_PATH_NOT_FOUND

 

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