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Installing XCP File Analytics 1.6.x fails on RHEL/Centos

Last Updated:

Applies to

  • RHEL 7
  • RHEL 8
  • NetApp XCP File Analytics (FA) 1.6.1+
  • Centos


Failure during installation and configuration of XCP File Analystics on RHEL7

# Postgres service is running

 Enter password for Postgres DB user(max 10 char):
 Retype same password :
# Updating xcp.ini file

 Enter admin password for file analytics (max 10 char):
 Retype same password :
# Updating database entries
Traceback (most recent call last):
  File "../", line 957, in <module>
  File "../", line 915, in main
  File "../rest/", line 269, in main_menu
  File "../rest/", line 275, in exec_menu
  File "../rest/", line 187, in configure_client
  File "../rest/", line 93, in update_admin_password_in_db
  File "/local/build/lib/python2.7/site-packages/sqlalchemy/orm/", line 3215, in first
  File "/local/build/lib/python2.7/site-packages/sqlalchemy/orm/", line 3007, in __getitem__
  File "/local/build/lib/python2.7/site-packages/sqlalchemy/orm/", line 3317, in __
  File "/local/build/lib/python2.7/site-packages/sqlalchemy/orm/", line 3339, in _execute_and_instances
  File "/local/build/lib/python2.7/site-packages/sqlalchemy/orm/", line 3354, in _get_bind_args
  File "/local/build/lib/python2.7/site-packages/sqlalchemy/orm/", line 3332, in _connection_from_session
  File "/local/build/lib/python2.7/site-packages/sqlalchemy/orm/", line 1123, in connection
  File "/local/build/lib/python2.7/site-packages/sqlalchemy/orm/", line 1129, in _connection_for_bind
  File "/local/build/lib/python2.7/site-packages/sqlalchemy/orm/", line 430, in _connection_for_bind
  File "/local/build/lib/python2.7/site-packages/sqlalchemy/engine/", line 2226, in _contextual_connect
  File "/local/build/lib/python2.7/site-packages/sqlalchemy/engine/", line 2266, in _wrap_pool_connect
  File "/local/build/lib/python2.7/site-packages/sqlalchemy/engine/", line 1536, in _handle_dbapi_exception_noconnection
  File "/loca
l/build/lib/python2.7/site-packages/sqlalchemy/util/", line 383, in raise_from_cause
  File "/local/build/lib/python2.7/site-packages/sqlalchemy/engine/", line 2262, in _wrap_pool_connect
  File "/local/build/lib/python2.7/site-packages/sqlalchemy/pool/", line 354, in connect
  File "/local/build/lib/python2.7/site-packages/sqlalchemy/pool/", line 751, in _checkout
  File "/local/build/lib/python2.7/site-packages/sqlalchemy/pool/", line 483, in checkout
  File "/local/build/lib/python2.7/site-packages/sqlalchemy/pool/", line 138, in _do_get
  File "/local/build/lib/python2.7/site-packages/sqlalchemy/util/", line 68, in __exit__
  File "/local/build/lib/python2.7/site-packages/sqlalchemy/pool/", line 135, in _do_get
  File "/local/build/lib/python2.7/site-packages/sqlalchemy/pool/", line 299, in _create_connection
  File "/local/build/lib/python2.7/site-packages/sqlalchemy/pool/", line 428, in __init__
  File "/local/build/lib/pytho
n2.7/site-packages/sqlalchemy/pool/", line 630, in __connect
  File "/local/build/lib/python2.7/site-packages/sqlalchemy/engine/", line 114, in connect
  File "/local/build/lib/python2.7/site-packages/sqlalchemy/engine/", line 453, in connect
  File "/local/build/lib/python2.7/site-packages/", line 1623, in connect
sqlalchemy.exc.InternalError: (pg.InternalError) FATAL: password authentication failed for user "central"

(Background on this error at: http://xxxxxx.yy/e/2j85)                        
      Starting xcp service                                                                             
Redirecting to /bin/systemctl status xcp.service
Redirecting to /bin/systemctl status xcp.service
# Error: Failed to start xcp services.
# Please refer the troubleshooting section of XCP File Analytic in the user guide.
# If problem persists, contact XCP Customer support.
# To start XCP service manually, use "sudo systemctl start xcp" command



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