Installing XCP File Analytics 1.6.x fails on RHEL/Centos
Applies to
- RHEL 7
- RHEL 8
- NetApp XCP File Analytics (FA) 1.6.1+
- Centos
Issue
Failure during installation and configuration of XCP File Analystics on RHEL7
# Postgres service is running Enter password for Postgres DB user(max 10 char): Retype same password : # Updating xcp.ini file Enter admin password for file analytics (max 10 char): Retype same password : # Updating database entries Traceback (most recent call last): File "../xcp.py", line 957, in <module> File "../xcp.py", line 915, in main File "../rest/configure_host.py", line 269, in main_menu File "../rest/configure_host.py", line 275, in exec_menu File "../rest/configure_host.py", line 187, in configure_client File "../rest/configure_host.py", line 93, in update_admin_password_in_db File "/local/build/lib/python2.7/site-packages/sqlalchemy/orm/query.py", line 3215, in first File "/local/build/lib/python2.7/site-packages/sqlalchemy/orm/query.py", line 3007, in __getitem__ File "/local/build/lib/python2.7/site-packages/sqlalchemy/orm/query.py", line 3317, in __ iter__ File "/local/build/lib/python2.7/site-packages/sqlalchemy/orm/query.py", line 3339, in _execute_and_instances File "/local/build/lib/python2.7/site-packages/sqlalchemy/orm/query.py", line 3354, in _get_bind_args File "/local/build/lib/python2.7/site-packages/sqlalchemy/orm/query.py", line 3332, in _connection_from_session File "/local/build/lib/python2.7/site-packages/sqlalchemy/orm/session.py", line 1123, in connection File "/local/build/lib/python2.7/site-packages/sqlalchemy/orm/session.py", line 1129, in _connection_for_bind File "/local/build/lib/python2.7/site-packages/sqlalchemy/orm/session.py", line 430, in _connection_for_bind File "/local/build/lib/python2.7/site-packages/sqlalchemy/engine/base.py", line 2226, in _contextual_connect File "/local/build/lib/python2.7/site-packages/sqlalchemy/engine/base.py", line 2266, in _wrap_pool_connect File "/local/build/lib/python2.7/site-packages/sqlalchemy/engine/base.py", line 1536, in _handle_dbapi_exception_noconnection File "/loca l/build/lib/python2.7/site-packages/sqlalchemy/util/compat.py", line 383, in raise_from_cause File "/local/build/lib/python2.7/site-packages/sqlalchemy/engine/base.py", line 2262, in _wrap_pool_connect File "/local/build/lib/python2.7/site-packages/sqlalchemy/pool/base.py", line 354, in connect File "/local/build/lib/python2.7/site-packages/sqlalchemy/pool/base.py", line 751, in _checkout File "/local/build/lib/python2.7/site-packages/sqlalchemy/pool/base.py", line 483, in checkout File "/local/build/lib/python2.7/site-packages/sqlalchemy/pool/impl.py", line 138, in _do_get File "/local/build/lib/python2.7/site-packages/sqlalchemy/util/langhelpers.py", line 68, in __exit__ File "/local/build/lib/python2.7/site-packages/sqlalchemy/pool/impl.py", line 135, in _do_get File "/local/build/lib/python2.7/site-packages/sqlalchemy/pool/base.py", line 299, in _create_connection File "/local/build/lib/python2.7/site-packages/sqlalchemy/pool/base.py", line 428, in __init__ File "/local/build/lib/pytho n2.7/site-packages/sqlalchemy/pool/base.py", line 630, in __connect File "/local/build/lib/python2.7/site-packages/sqlalchemy/engine/strategies.py", line 114, in connect File "/local/build/lib/python2.7/site-packages/sqlalchemy/engine/default.py", line 453, in connect File "/local/build/lib/python2.7/site-packages/pgdb.py", line 1623, in connect sqlalchemy.exc.InternalError: (pg.InternalError) FATAL: password authentication failed for user "central" (Background on this error at: http://xxxxxx.yy/e/2j85) -------------------------------------------------------------------------------- Starting xcp service --------- ----------------------------------------------------------------------- Redirecting to /bin/systemctl status xcp.service Redirecting to /bin/systemctl status xcp.service # Error: Failed to start xcp services. # Please refer the troubleshooting section of XCP File Analytic in the user guide. # If problem persists, contact XCP Customer support. # To start XCP service manually, use "sudo systemctl start xcp" command