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NetApp Knowledge Base

MAX Data service fails to start after installation

Last Updated:

Applies to

MAX Data Installation
Red Hat Enterprise Linux (RHEL) 
Community Enterprise Operating System (CentOS)


  • After installing and configuring MAX Data, max_setup will not start following a reboot.

[root@wrx-madmax-2 ~]# systemctl status max_setup -l
 max_setup.service - SDM automated setup service
   Loaded: loaded (/usr/lib/systemd/system/max_setup.service; enabled; vendor preset: disabled)
   Active: failed (Result: exit-code) since Thu 2018-09-13 16:06:22 PDT; 5s ago
   Process: 14668 ExecStart=/usr/bin/ setup --up --log_to_console (code=exited, status=1/FAILURE)
   Main PID: 14668 (code=exited, status=1/FAILURE)


  • Attempting to start max_setup may lead to the following:

[root@wrx-madmax-2 ~]# systemctl start max_setup
Job for max_setup.service failed because the control process exited with error code. See "systemctl status max_setup.service" and "journalctl -xe" for details.


  • Running journalctl -xe shows:

11/21/2019 15:32:49 INFO Building all applications file system
11/21/2019 15:32:49 INFO Building file systems for application: 'oracle'
11/21/2019 15:32:49 INFO Building file system for m1fs: 'oracle'
11/21/2019 15:32:49 INFO Creating new file system (provision flow) for m1fs: 'oracle'
11/21/2019 15:32:49 INFO Executing mkfs (options: --force --acl --nodiscard --UUID=ca074564-3c85-4512-8e8b-32061af45166, T1 devices: /dev/pmem0p1, T2 devices: /dev/disk/by-path/fc---lun-0 /dev/disk/by-path/fc---lun-0 /dev/disk/by-path/fc---lun-0 /dev/disk/by-path/fc---lun-0)
11/21/2019 15:32:49 ERROR MKFS failed, command output: mkfs.m1fs version 18.1
Open error for '/dev/disk/by-path/fc---lun-0' - Device or resource busy
11/21/2019 15:32:49 INFO Rolling back all applications


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