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Stuck block or slice sync during upgrade to Element 12.3 after an upgraded node experiences a drive failure

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Applies to

  • NetApp Element software
  • Upgrade to Element 12.3 or above from any lower version

Issue

During the cluster upgrade, a node finishes its upgrade to Element 12.3, has a failed drive, and:

  • The cluster master (CM) node is on the older Element version
  • unresponsiveService and blockServiceUnhealthy or sliceServiceUnhealthy alerts are present for the drive with the issue but a block or slice sync never occurs so these errors remain indefinitely
  • The cluster UI and Active IQ show one of the following driveFailed errors for the associated drive:

1 drive(s) with state: "SmartHealthFailed" driveID: <drive_ID>.

1 drive(s) with state: "NvmeCapacitance" driveID: <drive_ID>.

  • Additional errors seen in that may require Support intervention:

    • 12.2 Scenarios  (driveHealthFault) only this

    • 12.3 Scenarios (driveHealthFault  and Drivefailed) both of these and any of the following:

      • NvmeSparesExhausted
      • NvmeMediaErrors
      • NvmeReadOnly
      • NvmeCapacitance
      • NvmePersistentMemory
      • SmartHealthFailed

 

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