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NetApp Knowledge Base

Management services update unsuccessful due to lacking connectivity to internet

Views:
94
Visibility:
Public
Votes:
0
Category:
element-software
Specialty:
solidfire
Last Updated:

Applies to

Management services update via Hybrid Cloud Control (HCC)

Issue

  • Management services update triggered from HCC fails with error message:
    The management services upgrade was unsuccessful. Please ensure your management node has internet access and try again.
  • Management services update with the downloaded package file via HCC doesn't gets past 100% and gets stuck at 100% with description:
    Uploading and validating package...
  • Logs from API (Swagger UI - https://mNodeIP/mnode) collected via GET /logs and Management Logs  (mnode_mnode service logs) collected from HCC will include errors:
    <DATE TIME> ERROR    [services_api.py:1071] 403 Client Error: Forbidden for url: https://akamai.bintray.com/37/.... (omitted for brevity)
    <DATE TIME> INFO     [__init__.py:28] Setting details to: Update failed. Check logs for more information.
    <DATE TIME> INFO     [__init__.py:55] Getting status
    <DATE TIME> INFO     [__init__.py:61] status = error
    <DATE TIME> INFO     [__init__.py:55] Getting details
    <DATE TIME> INFO     [__init__.py:61] details = Update failed. Check logs for more information.
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