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NetApp Knowledge Base

Login to Element cluster Web UI fails with 'Authentication not ready' errors

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388
Visibility:
Public
Votes:
0
Category:
element-software
Specialty:
solidfire
Last Updated:

Applies to

Element Software

  • 12.2 or 12.3 cluster that was recently upgraded from 11.3

Issue

All login attempts to the cluster Web UI (https://<mvip>) fail with the following sequence:

  1. 'Authentication not ready' errors within each widget in the pane:

clipboard_e3e625a663fe1a8183eb21d5fc897e129.png

  1. Persistent 404 error screen that follows a few seconds later:

clipboard_ef86fd12fd2fe6270adf858558fc91112.png

Concurrently, all direct API requests (for instance, HTTPS requests for API methods via wget or curl) continue to succeed against the same cluster.

 

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