Skip to main content
NetApp Response to Russia-Ukraine Cyber Threat
In response to the recent rise in cyber threat due to the Russian-Ukraine crisis, NetApp is actively monitoring the global security intelligence and updating our cybersecurity measures. We follow U.S. Federal Government guidance and remain on high alert. Customers are encouraged to monitor the Cybersecurity and Infrastructure Security (CISA) website for new information as it develops and remain on high alert.
NetApp Knowledge Base

HCC FW upgrade to 2.99 gets stuck when already upgraded node has all drives Failed/Missing

Views:
109
Visibility:
Public
Votes:
0
Category:
element-software
Specialty:
solidfire
Last Updated:

Applies to

  • Hybrid Cloud Control (HCC) storage firmware bundle 2.99.2
  • Up to Element software 12.3
  • Up to management services 2.18

Issue

  • While the FW upgrade is still running, one of the already upgraded nodes suddenly fails all the drives out:
    driveFailed - <#> drive(s) with state: "DriveMissing" driveID: <driveID#>.
  • If the failing node is sharing slices with the node that is currently upgraded (nodeMaintenanceMode), there is no possibility to sync the data
  • As a result volumesOffline will appear for the shared slices
  • Rebooting/power draining the failing node does not bring the drives back online
  • Attempts to force the other node out of maintenance mode does not succeed: FailedToRecover
  • Symlink on failing node is still showing the old package
    # ls -l /sf/packages/platform-config
    /sf/packages/platform-config -> solidfire-platform-config-<NOT_2.99.2>
Scan to view the article on your device
CUSTOMER EXCLUSIVE CONTENT

Registered NetApp customers get unlimited access to our dynamic Knowledge Base.

New authoritative content is published and updated each day by our team of experts.

Current Customer or Partner?

Sign In for unlimited access

New to NetApp?

Learn more about our award-winning Support