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Element upgrade on H610S hangs at PreparePivotRoot on mNode, Waiting for background processes to complete on node

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756
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Votes:
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Category:
element-software
Specialty:
solidfire
Last Updated:

Applies to

  • NetApp H610S
  • Upgrades to NetApp Element Software 12.3.1.103

Issue

  • While upgrading an H610S system to Element 12.3.1.103 the upgrade process hangs at "PreparePivotRoot" on the management node (mNode)
    • Note: This issue is fixed in Element Software 12.3.1.165 and only applies to upgrades to Element Software 12.3.1.103
  • The storage node's console (which can be viewed via BMC remote control or by directly connecting to the node) shows that the node is stuck at "Waiting for background processes to complete"
  • If the block sync timeout (4 hours during upgrade, 5.5 minutes during normal operation) is reached then the storage node's drives will be synced out
  • On the mNode:

2021-09-22 10:36:18: Initiating Node Upgrade of node=sf-node01 nodeID=1 with URL=http://10.1.1.1/rtfi/solidfire-rtfi-magnesium-patch3-12.3.1.103/filesystem.squashfs
2021-09-22 10:36:38: Current Node Upgrade Status: https://10.1.1.2:442/config/rtfi/status/current.json
2021-09-22 10:37:14: Prepare 0%: Preparing for iRTFI
2021-09-22 10:38:27: PreparePivotRoot 0%: Preparing for pivot root
. . . . . . . . . . .

  • On the storage node:

[2021-09-22T13:4037Z] Updating file="/sf/etc/hardware/config_all.json"
                 44 Generating dynamic config in json_dir="/sf/etc/hardware/dynamic_config"
                      Waiting for 10 background processes to complete [01:51:35]

 

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