Element upgrade on H610S hangs at PreparePivotRoot on mNode, Waiting for background processes to complete on node
Applies to
- NetApp H610S
- Upgrades to NetApp Element Software 12.3.1.103
Issue
- While upgrading an H610S system to Element 12.3.1.103 the upgrade process hangs at "
PreparePivotRoot
" on the management node (mNode)- Note: This issue is fixed in Element Software 12.3.1.165 and only applies to upgrades to Element Software 12.3.1.103
- The storage node's console (which can be viewed via BMC remote control or by directly connecting to the node) shows that the node is stuck at "
Waiting for background processes to complete
" - If the block sync timeout (4 hours during upgrade, 5.5 minutes during normal operation) is reached then the storage node's drives will be synced out
- On the mNode:
2021-09-22 10:36:18: Initiating Node Upgrade of node=sf-node01 nodeID=1 with URL=http://10.1.1.1/rtfi/solidfire-rtfi-magnesium-patch3-12.3.1.103/filesystem.squashfs
2021-09-22 10:36:38: Current Node Upgrade Status: https://10.1.1.2:442/config/rtfi/status/current.json
2021-09-22 10:37:14: Prepare 0%: Preparing for iRTFI
2021-09-22 10:38:27: PreparePivotRoot 0%: Preparing for pivot root
. . . . . . . . . . .
- On the storage node:
[2021-09-22T13:4037Z] Updating file="/sf/etc/hardware/config_all.json"
44 Generating dynamic config in json_dir="/sf/etc/hardware/dynamic_config"
Waiting for 10 background processes to complete [01:51:35]