Skip to main content
NetApp Response to Russia-Ukraine Cyber Threat
In response to the recent rise in cyber threat due to the Russian-Ukraine crisis, NetApp is actively monitoring the global security intelligence and updating our cybersecurity measures. We follow U.S. Federal Government guidance and remain on high alert. Customers are encouraged to monitor the Cybersecurity and Infrastructure Security (CISA) website for new information as it develops and remain on high alert.
NetApp Knowledge Base

Element storage node rebooted unexpectedly with panic "unable to handle kernel NULL pointer dereference"

Views:
396
Visibility:
Public
Votes:
0
Category:
element-software
Specialty:
solidfire
Last Updated:

Applies to

  • Element Software versions:
    • Element 12.0 
    • Element 12.2
  • Storage nodes using Radian NVRAM card:
    • H300S
    • H410S
    • H500S
    • H700S
    • SF2405
    • SF4805
    • SF9605
    • SF19210
    • SF38410

Issue

  • Node unexpectedly panics and reboots
  • In some cases this issue occurs during an upgrade of Element Software, but it may also happen outside of an upgrade
  • Panic message (found via analysis of the crash dump from the panic) : "BUG: unable to handle kernel NULL pointer dereference at 0000000000000142"

 

Scan to view the article on your device
CUSTOMER EXCLUSIVE CONTENT

Registered NetApp customers get unlimited access to our dynamic Knowledge Base.

New authoritative content is published and updated each day by our team of experts.

Current Customer or Partner?

Sign In for unlimited access

New to NetApp?

Learn more about our award-winning Support