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NetApp Knowledge Base

Element software upgrade fails with PostInstallAbort SSL error

Last Updated:

Applies to

  • Element Software versions 11.0 to 12.0
  • SolidFire AFA
  • NetApp HCI


During an upgrade of SolidFire nodes to Element Versions 11.0 to 12.0, the upgrade can fail with the following error:

2020-03-05 23:37:59: PostInstallAbort 87%: [UnhandledError pid=6394 cmd=cp ${SSL_DIR}/{node.crt,node.key,node.ssl} ${CHROOT}/${SS...]

For Example:

2020-03-05 23:27:26: Prepare 0%: Preparing for iRTFI
2020-03-05 23:28:02: PreparePivotRoot 0%: Preparing for pivot root
2020-03-05 23:29:31: DriveUnlock 20%: Detecting and unlocking drives
2020-03-05 23:29:33: Backup 27%: Backing up
. . . .
2020-03-05 23:33:28: BackupKexecLoad 27%: Loading kexec kernel
2020-03-05 23:33:36: Firmware 47%: Flashing firmware
2020-03-05 23:33:36: Warning: This step may take up to 30 minutes to complete. Do not interrupt the upgrade or power cycle the storage node during this step. Doing so may make the storage node unusable
2020-03-05 23:33:44: Partition 60%: Partitioning drives
2020-03-05 23:34:20: Image 67%: Unpacking root filesystem image
2020-03-05 23:35:44: Configure 73%: Configuring unpacked image
2020-03-05 23:35:50: PostInstall 87%: Starting RTFI Post Install
. . .
2020-03-05 23:37:59: PostInstallAbort 87%: [UnhandledError pid=6394 cmd=cp ${SSL_DIR}/{node.crt,node.key,node.ssl} ${CHROOT}/${SS...]


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