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NetApp Knowledge Base

"Collector not reporting" alert on Element cluster due to SSL certificate check

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796
Visibility:
Public
Votes:
0
Category:
element-software
Specialty:
solidfire
Last Updated:

Applies to

  • NetApp Element software 11.3 or later
  • Management node (mNode) Element 11.3 or later

Issue

After upgrading an existing mNode to 11.3 or above or deploying a new mNode, the following are observed:

  • Collector is not reporting to NetApp Solidfire Active IQ 
  • mNode docker logs report the following errors: 

"Jul 21 2019 06:18:24.55 ERROR FAILED to fetch ListAPIMethodsToFetch : (35) LibreSSL SSL_connect: SSL_ERROR_SSL in connection to monitoring.solidfire.com:443 ",
"Jul 21 2019 06:18:24.55 ERROR Error parsing result for ListAPIMethodsToFetch : No JSON object could be decoded",

 

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