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NetApp Knowledge Base

Pre-upgrade health check reports error during E-series upgrade

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1,032
Visibility:
Public
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Category:
e-series-systems
Specialty:
esg
Last Updated:

Applies to

  • E2800
  • SANtricity System Manager
  • SANtricity OS 11.5x

Issue

  • Unable to upgrade the E-Series OS firmware.
  • Upgrade is stuck after performing the pre-upgrade health check.
  • The following error message is shown
The storage array is currently in a locked out mode (due to too many incorrect password
attempts) or the storage array is experiencing a communication issue. Validate that the
connection between the network and both controllers is still operational. If the connection is
valid, wait 10 minutes and retry the operation.

 

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