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NTP fails on E-Series with DNS/NTP configuration or server unreachable error

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528
Visibility:
Public
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Category:
e-series-santricity-management-software
Specialty:
virt
Last Updated:

Applies to

  • NetApp E-Series
  • SANtricity System Manager

Issue

NTP fails with the following errors:

From MEL:

The DNS/NTP configuration on this controller is either incorrect or all the NTP servers are unreachable over the network

From SANtricity System Manager GUI:

Unable to Contact NTP Servers / NTP Query Failed

 

The errors are reported with the following conditions:

  • server address configured is correctly
  • NTP server is operational and reachable from the controller
  • Controller is not configured to obtain NTP from DHCP server

 

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