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NetApp Knowledge Base

E-Series AutoSupport delivery fails due to firewall block

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Applies to

  • E2800, E5700, EF300 and EF600
  • SANtricity System Manager

Issue

  • User(s) receive critical email alert from SANtricity System Manager indicating AutoSupport message could not be delivered:

Example:

An ASUP message could not be delivered from the array management host eos-b to NetApp ASUP https gateway https://support.netapp.com/put/AsupPut/

  • AutoSupport message dispatch failed message seen in the "ASUP-TRANSMISSION-LOGS".

Example:

9/5/21 22:54:46 UTC -> Priority:CRITICAL, ASUP Message Type:Daily Schedule, ASUP Task Type:Delivery, Status:FAILED, Storage Array:, SAID:6D039EA00015F2BA000000005EFD49CC, Chassis Serial Number:722013XXXXXX, Thread ID:4,898,575, Delivery Method:HTTPS, Sequence Number:935, Delivery URI:N/A, AutoSupport Decompressed Size:N/A, Total Collection Time:N/A, Message:AutoSupport message dispatch failed.

  • "AUTOSUPPORT-HISTORY.XML" shows transmission-failed.

Example:

935  http Transmission-failed 1 DAILY_CSB pii_mask/XXX/pii_mask Sun Sep 05 22:53:56 UTC 2021 4611763 24711808 50533

 

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