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NetApp Knowledge Base

E-Series AutoSupport not working on any protocol

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394
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Category:
e-series-santricity-management-software
Specialty:
esg
Last Updated:

Applies to

  • E-Series
  • SANtricity
  • ADSL Connection with PPPOE (Point-to-Point Protocol over Ethernet)

Issue

AutoSupport does not work with any protocol (HTTP, HTTPS or SMTP) and fails with the following errors:

1. From the SANtricity GUI when testing: java.net.SocketTimeoutExeption: Read timed out

2. From the web-server-trace.log:

  • ERROR [jetty-1810] trace [ASUPHTTPClient.java:752] [requestId=52bcce24-246d-4333-b40d-af085be5a622, deviceId=1] Socket read/write failed
  • c.l.a.w.u.ChainedTrustManager [ChainedTrustManager.java:198] [requestId=d2c5af46-3220-4f0d-af47-d9912c6f0679, deviceId=1] CertificateException caught:
  • java.security.cert.CertificateException: myTrust is empty
  • When using SMTP: trace [LoggingJdkHandler.java:32] [requestId=0, deviceId=1] [devmgr.dmv.SMTPMessageInvoker validateSMTPServerReply] Unexpected return code received for Handshake command

3. From HTTP sniffer traffic performed on the firewall:<h1>Bad.Request</h1>.<p>Your.browser.sent.a.request.that.this.server.could.not.understand.<br./>.</p>.</body></html>.

 

When inspecting firewall sniffer trace, a connection is being made towards the AutoSupport server, some data gets send, but in the end fails.

 

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