Skip to main content
NetApp Response to Russia-Ukraine Cyber Threat
In response to the recent rise in cyber threat due to the Russian-Ukraine crisis, NetApp is actively monitoring the global security intelligence and updating our cybersecurity measures. We follow U.S. Federal Government guidance and remain on high alert. Customers are encouraged to monitor the Cybersecurity and Infrastructure Security (CISA) website for new information as it develops and remain on high alert.
NetApp Knowledge Base

Alert Message "An ASUP message could not be delivered" received even ASUP is disabled

Views:
1,315
Visibility:
Public
Votes:
0
Category:
e-series-santricity-os-controller-software
Specialty:
esg
Last Updated:

Applies to

NetApp SANtricity OS 11.50

Issue

  • Alert Message An ASUP message could not be delivered received:
Summary
Node ID: array1
Host IP Address: aa.bb.cc.dd
Host ID: aa.bb.cc.dd
Event Error Code:
Event occurred: DoW, DD MMM YYYY hh:mm:ss +0000
Event Message: An ASUP message could not be delivered from the array management host eos-b to NetApp ASUP https gateway https://support.netapp.com/put/AsupPut/.
Event Priority: Critical
Component Type:
Component Location:
 
  • ASUP is disabled, which is verified by checking MSW-RUNTIME-INFO in Support Data:
### 2: Asup runtime config ###
<ASUPRuntimeConfig>
<ASUPRuntimeConfig_Version>1.0</ASUPRuntimeConfig_Version>
<ModificationTime>MM/DD/YY hh:mm:ss AM UTC</ModificationTime>
<ApplicationStartTime>EpochTimestamp</ApplicationStartTime>
<DeliveryMethod>https</DeliveryMethod>
<FeaturePhase>Release</FeaturePhase>
<ASUPSystemState>Resolved</ASUPSystemState>
<AgentId>idididid</AgentId>
<ASUPEnabled>Disabled</ASUPEnabled>
<ASUPOnDemand>Disabled</ASUPOnDemand>
<ASUPRemoteDiag>Disabled</ASUPRemoteDiag>
</ASUPRuntimeConfig>
Scan to view the article on your device
CUSTOMER EXCLUSIVE CONTENT

Registered NetApp customers get unlimited access to our dynamic Knowledge Base.

New authoritative content is published and updated each day by our team of experts.

Current Customer or Partner?

Sign In for unlimited access

New to NetApp?

Learn more about our award-winning Support