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Snapshot dismount fails during verification

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125
Visibility:
Public
Votes:
0
Category:
snapdrive-for-windows
Specialty:
snapx
Last Updated:

Applies to

  • SnapDrive for Windows (SDW) 7.1.5 and above
  • SnapManager for Exchange (SME) 7.2 and above

Issue

  • SDW fails to dismount snapshot during verification
  • Error in SME job report:
    [22:51:48.434]  Dismounting LUN [mountpoint] of Snapshot [snapshot_name]...
    [22:51:53.333]  [SnapDrive Error]:The requested operation is not supported.
     (SnapDrive Error Code: 0xc0040457)
    [22:52:05.799]  [SnapDrive Error]:The requested operation is not supported.
  • Error seen at the same time in SDW log:
    09/05-22:52:05.362    PID:13100    TID:7236    filer.cpp@11583        CFilerRollingRock1::NA_SERVER_INVOKE_WRAPPER - results not ok:13011
    09/05-22:52:05.362    PID:13100    TID:7236    filer.cpp@11737        Volume name for finding NDM vol status=
    09/05-22:52:05.362    PID:13100    TID:7236    filer.cpp@12413        zapi_volume_get_iter: no volume parameter given, volume-get-iter failed, filer=SVM-iSCSI error code=13011 error description=HTTP POST - Bad request
    09/05-22:52:05.362    PID:13100    TID:7236    localerror.cpp@82        Is_VDS_ITF_Error(): false.
    09/05-22:52:05.362    PID:13100    TID:7236    localerror.cpp@94        Is_WMI_ITF_Error(): false.
    09/05-22:52:05.362    PID:13100    TID:7236    filer.cpp@12414        An attempt to obtain list of volumes on the storage system 'SVM_name' failed. Error code: 13011. Error description: HTTP POST - Bad request.
     HRESULT 0xc0040331.
    09/05-22:52:05.362    PID:13100    TID:7236    localerror.cpp@82        Is_VDS_ITF_Error(): false.
    09/05-22:52:05.362    PID:13100    TID:7236    localerror.cpp@94        Is_WMI_ITF_Error(): false.
    09/05-22:52:05.362    PID:13100    TID:7236    virtual_disk_set.cpp@939            virtual_disk_t::update_2nd_pass_functor::operator(): ERROR: caught exception
    09/05-22:52:05.362    PID:13100    TID:7236    System.cpp@2816        Failed to update virtual disk info on first pass, device path: 'devide_path', lun path 'LUN_path', error code 0xc0040331, error description 'An attempt to obtain list of volumes on the storage system 'SVM_name' failed. Error code: 13011. Error description: HTTP POST - Bad request.

 

 

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