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SMSP backup failing with an error "The connections between the Control Service and Media Service or Agent are disconnected."

SMSP backup failing with an error "The connections between the Control Service and Media Service or Agent are disconnected."

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Views:: 189

Visibility:: Public

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Category:: snapmanager-for-microsoft-sharepoint

Specialty:: snapx

Last Updated:

Applies to

SnapManager for SharePoint (SMSP) 8
SnapManager for SQL (SMSQL) 7
SnapDrive for Windows (SDW) 7

Issue

SMSP backup failing with an UI job log error:

The job has timed out. The connections between the Control Service and Media Service or Agent are disconnected.