SMHV not removing backups as per retention

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Visibility:: Public

Votes:: 0

Category:: snapmanager-for-hyper-v

Specialty:: snapx

Last Updated:

Applies to

SnapManager for Hyper-V (SMHV)
SnapDrive for Windows (SDW)

Issue

SMHV does not delete snapshots as per retention.
Backup in SMHV might show the following error:
"An error occured while deleting snapshot. continuing with rest of the snapshots (if any) Error: Invalid snapdrive response for snapshot deletion request"

SDW Logs <SDW_Install_Directory/snpdrvdbglog.log> will include the following:

"Failed to get the storage system object for storage system xxx.yyy.zzz to retrieve the reachable ip address"

"Failed to get the storage system object for storage system '<SVMname>.<domain>' to retrieve the reachable ip address"