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SMSP backup failing with an error "The connections between the Control Service and Media Service or Agent are disconnected."

Applies to

  • SnapManager for SharePoint (SMSP) 8
  • SnapManager for SQL (SMSP) 7
  • SnapDrive for Windows (SDW) 7

Issue

  • SMSP backup failing with an UI job log error:

The job has timed out. The connections between the Control Service and Media Service or Agent are disconnected. 

 

 

 

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