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NetApp Knowledge Base

SMSP backup failing with an error "The connections between the Control Service and Media Service or Agent are disconnected."

Views:
133
Visibility:
Public
Votes:
0
Category:
snapmanager-for-microsoft-sharepoint
Specialty:
snapx
Last Updated:

Applies to

  • SnapManager for SharePoint (SMSP) 8
  • SnapManager for SQL (SMSQL) 7
  • SnapDrive for Windows (SDW) 7

Issue

  • SMSP backup failing with an UI job log error:

The job has timed out. The connections between the Control Service and Media Service or Agent are disconnected. 

 

 

 

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