Snapshot mount using SnapDrive for Windows fails with error "Error code: -1. Error description: Can't connect to host (err=- 11001)"

Applies to

SnapDrive for Windows 7.x

Issue

When trying to mount snapshot using SnapDrive for Windows, it fails with the following error.

ZAPI: An attempt to get snapmirror destinations list for the 'SVM-NAME' source failed on the storage system msr-svm-san.
Error code: -1. Error description: Can't connect to host (err=-11001)..
HRESULT 0xc0040311.

When you right-click on a snapshot and click Connect Disk, you notice this behavior and it fails with the above error.

When you mount using Connect Disk option under Actions pane, it works.

The difference between the two is that one gives the option to input Storage System Name and the other does not.

When the first option is used (right-click the snaphot and click Connect Disk), you do not get an option to input the Storage System Name (it is greyed out) as shown below.