Skip to main content
NetApp adopts Microsoft’s Business-to-Customer (B2C) Identity Management
Effective December 3 - NetApp adopts Microsoft’s Business-to-Customer (B2C) identity management to simplify and provide secure access to NetApp resources. For accounts that did not pre-register (prior to Dec 3) access to your NetApp data may take up to 1 hour as your legacy NSS ID is synchronized to the new B2C identity. To learn more, Read the FAQ and Watch the video. Need assistance? Complete this form and select “Registration Issue” as the Feedback Category. 
NetApp Knowledge Base

SnapDrive fails to create or connect to virtual disks or fails to create snapshots

Views:
219
Visibility:
Public
Votes:
0
Category:
snapdrive-for-windows
Specialty:
snapx
Last Updated:

Applies to

  • SnapDrive 4.1 for Windows
  • SnapDrive 5.0 for Windows
  • SnapDrive 6.0 for Windows
  • SnapDrive 6.2 for Windows
  • SnapManager for Exchange (200+)

Issue

The following symptoms/errors might be observed, based on the version of SnapDrive being used.

SnapDrive for Windows (SDW) 6.x:

  • SnapDrive fails to create or connect to virtual disks with RPC errors or fails to create snapshots. A review of the Windows Application event logs shows RPC failures such as the following:

Date: 01/08/08 Source: SnapDrive
Time: 23:09:20 Category: Snapshot event
Type: Error Event: 191
User: NA Computer: MYSERVER
Failed to create a consistent snapshot (name) of the virtual disk(s) \\?\\Volume{0625122e-be37-11dc-bc32-001cc4568b90}\\.
Error code: Failed to get Data ONTAP version running on the filer myfiler.
Error Description: RPC Error - The RPC server is unavailable.

  • SDW is unable to retrieve the Data ONTAP version through the e0M interface on FAS31XX systems. The following error is displayed:

Failed to get Data ONTAP Version - RPC access denied!

  • SnapDrive fails to get Data ONTAP running on the storage system, and the following messages are displayed:

Message on the GUI:

Failed to get Data ONTAP version running on the storage system FILERNAME

Error Message:
RPC Error - Access is denied.

While there is no Windows event logs created, on connecting to \\filername\\c$ from Windows Explorer, the following message is displayed:
The account is not authorized to log in from this station

 

SDW 5.x and earlier:

  • LUNs not visible in SnapDrive. The following SnapDrive error occurs:


Failed to connect to virtual disk. Failure in mounting volume on the disk. Virtual Disk Name = (diskname) Disk Path = /vol/wow2/q_coredblog/Protocol Type = LUNFiler Name = x.x.x.x UNCPath = \\x.x.x.x\\coredblog\\coredblogRequested Mount Point = HAssigned Mount Point = Error code : Failed to get Data ONTAP version running on the Storage System nfs1.Error Description: RPC Error - The RPC server is unavailable.

  • A drive entry is not visible in SnapDrive MMC.

 

CUSTOMER EXCLUSIVE CONTENT

Registered NetApp customers get unlimited access to our dynamic Knowledge Base.

New authoritative content is published and updated each day by our team of experts.

Current Customer or Partner?

Sign In for unlimited access

New to NetApp?

Learn more about our award-winning Support