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What logs are required for SnapCenter retention issues

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Applies to

  • SnapCenter Server (SC) all versions
  • SnapCenter Plug-in for Microsoft SQL Server (SCSQL) all versions
  • SnapCenter Plug-in for Microsoft Exchange Server (SCE) all versions
  • SnapCenter Plug-in for Microsoft Windows Server (SCW) all versions
  • SnapCenter Plug-in for VMware vSphere (SCV) all versions

Answer

Please collect the following:

  • At least 1 Snapshot name which should have been deleted
  • Snap list showing the extra snapshot(s)
  • Full snapgathers from the SC server and all the plugins
  • Job logs and Job ID which should have deleted the snapshot, to pin point it, also provide the job IDs of the jobs before and after for the same schedule type
  • Job logs and Job ID of the original backup job which created the snapshot which has not been deleted
  • The relevant Resource Group name
  • The Policy names associated with the Resource Group.
  • SnapDriveSalDebug.log from the SC server, located here - C:\Program Files\NetApp\SMCore\SnapDriveSALDebug.log
  • An NSM dump to show if the backup is registered

Note: If the snapmanagerweb_<id>.log. is missing from the downloaded job logs, it can be found on the SC Server on: <installation_path>\NetApp\SnapCenter\App_Data\log\SnapManagerWeb_<id>.log

SCV only:

  • At least 1 Snapshot name which should have been deleted
  • Snap list showing the extra snapshot(s)
  • Job logs and Job ID of the job which should have deleted it, to pin point it, can also provide the job IDs of the jobs before and after for the same schedule type
  • Job logs and Job ID of the original backup job which created the snapshot which has not been deleted
  • The relevant Resource Group name
  • The Policy names associated with the Resource Group.
  • Support bundle

Additional Information