Skip to main content
NetApp Response to Russia-Ukraine Cyber Threat
In response to the recent rise in cyber threat due to the Russian-Ukraine crisis, NetApp is actively monitoring the global security intelligence and updating our cybersecurity measures. We follow U.S. Federal Government guidance and remain on high alert. Customers are encouraged to monitor the Cybersecurity and Infrastructure Security (CISA) website for new information as it develops and remain on high alert.
NetApp Knowledge Base

VSS backup fails with 'reached the maximum number of shadow copy operations per vserver'

Views:
93
Visibility:
Public
Votes:
0
Category:
snapcenter
Specialty:
snapx
Last Updated:

Applies to

  • SnapManager for Hyper-V (SMHV) 2.1.4
  • ONTAP 9
  • Volume Shadow Copy Service (VSS)
  • CIFS shadowcopy (SMB3)
  • Microsoft Hyper-V
  • EMC Networker

Issue

  1. SMHV backups fail for any VM that resides on any SMB3 share of a specific SVM.
  • Moving VMs to other shares on the same SVM has the same error.
  • SnapMgrServiceHostDbg.log shows the below errors:
03/25 14:28:05.133: ProcessID= 2680 ThreadID= 24 AddToSnapshotSet failed. Error 0x8004230f
03/25 14:28:05.165: ProcessID= 2680 ThreadID= 24 Aborted backup.
03/25 14:28:05.170: ProcessID= 2680 ThreadID= 24 FormatMessage failed for code 0x8004230f with error 15100.
 
  • SnapDriveDebug.log shows:
Backup of the Dataset Name: test
Backup id: f26d8349-53c5-4578-ba6d-c000000a00a1 failed to execute
Error :Error: Vss Requestor - Backup Components failed.Failed to add volume \\SVM1\SHARE1\ to snapshot set. The shadow copy provider had an unexpected error while trying to process the specified operation.
 
  1. Third Party Backup software's requesting a VSS Backup of a Hyper-V VM hosted on a SMB3 cifs share fails

From the Client Software logs:CVssSnapshotSetObject::AddToSnapshotSet() Unexpected error calling a provider routine: BeginPrepareSnapshot({12345678-1234-1234-1234-1234567890ab},{123456789-1234-1234-1234-1234567890ab},\\Server1\Share1\) [hr = 0x800106be] Provider ID = {12345678-1234-1234-1234-1234567890ab}.

From the Ontap MGWD log :00000018.0041f6b7 071ebc54 Thu Mar 25 2021 14:28:47 +00:00 [kern_mgwd:info:2177] 0x83d4ddb00: 0: ERR: tables::cifs_shadowcopy: sc_startSCS:src/tables/cifs/cifs_shadowcopy.cc:1853 sc_startSCS(vserverId=6, autorecover=false, clientScsetId=7af6ffa5-a735-48ae-87da-41f0ac6fa90d) failed: StartShadowCopySet: reached the maximum number of shadow copy operations per vserver
00000018.0041f6b8 071ebc54 Thu Mar 25 2021 14:28:47 +00:00 [user_mgwd:error] processOp:src/mgmtgwd/vss_handler.cc:299 Error 7702
00000018.0041f6b9 071ebc54 Thu Mar 25 2021 14:28:47 +00:00 [kern_mgwd:info:2177] 0x83d4ddb00: 0: ERR: tables::cifs_shadowcopy: sc_startSCS:src/tables/cifs/cifs_shadowcopy.cc:1879 sc_startSCS() failed

 

Scan to view the article on your device
CUSTOMER EXCLUSIVE CONTENT

Registered NetApp customers get unlimited access to our dynamic Knowledge Base.

New authoritative content is published and updated each day by our team of experts.

Current Customer or Partner?

Sign In for unlimited access

New to NetApp?

Learn more about our award-winning Support