- Microsoft Windows 2008/2012 Standalone/Database Availability Group (DAG)
- SnapManager for Exchange (SME) 7.1/7.2
- SnapDrive for Windows (SDW) 7.1.x
During a backup operation in SME, the Creating the Snapshot procedure reports a timeout at 600 seconds (10 minutes).
- Backup Report:
[19:01:55.671] Starting asynchronous DoSnapshotSet. Please wait... [19:01:56.685] Operation pending, please wait...(1) [19:11:54.964] Operation pending, please wait...(119) [19:11:55.978] Asynchronous call DoSnapshotSet timed out! [19:11:55.978] The call for DoSnapshotSet was cancelled. [19:11:55.978] Failed to perform VSS snapshot, aborting... [19:11:56.181] Backup is aborted.
- MS Event logs:
Information SnapManager for Exchange 200 SnapManager VSS asynchronous DoSnapshotSet operation timed out after 600 seconds. The operation was cancelled.