Skip to main content

NetApp_Insight_2020.png 

NetApp Knowledgebase

SnapManager for Exchange backup failure due to "Asynchronous call DoSnapshotSet" timed out

Views:
126
Visibility:
Public
Votes:
0
Category:
snapmanager-for-microsoft-exchange-server
Specialty:
snapx
Last Updated:

Applies to

  • Microsoft Windows 2008/2012 Standalone/Database Availability Group (DAG)
  • SnapManager for Exchange (SME) 7.1/7.2
  • SnapDrive for Windows (SDW) 7.1.x

 

Issue

During a backup operation in SME, the Creating the Snapshot procedure reports a timeout at 600 seconds (10 minutes).

Example:

  1. Backup Report:
    [19:01:55.671]  Starting asynchronous DoSnapshotSet. Please wait...
    [19:01:56.685]  Operation pending, please wait...(1)
    [19:11:54.964]  Operation pending, please wait...(119)
    [19:11:55.978]  Asynchronous call DoSnapshotSet timed out!
    [19:11:55.978]  The call for DoSnapshotSet was cancelled.
    [19:11:55.978]  Failed to perform VSS snapshot, aborting...
    [19:11:56.181]  Backup is aborted.
    
    
  2. MS Event logs:
    Information SnapManager for Exchange 200 SnapManager VSS asynchronous DoSnapshotSet operation timed out after 600 seconds. The operation was cancelled.
CUSTOMER EXCLUSIVE CONTENT

Registered NetApp customers get unlimited access to our dynamic Knowledge Base.

New authoritative content is published and updated each day by our team of experts.

Current Customer or Partner?

Sign In for unlimited access

New to NetApp?

Learn more about our award-winning Support