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NetApp Knowledge Base

SnapCenter restore/clone/verification times out after 3 hours

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Category:
snapcenter
Specialty:
snapx
Last Updated:

Applies to

  • SnapCenter Server
  • SnapCenter Plug-In for SQL
  • SnapCenter Plug-In for Exchange
  • SnapCenter Plug-In for Oracle
  • SnapCenter Plug-In for SAP HANA

Issue

  • Restore fails after 3 hours with an error: CloneActivity failed. Plugin:SqlManagementService, API: CreateClone. Response:
    Note: the "Plugin" value in the error message will differ for each SnapCenter Plug-in 
  • Error see in SMCore log <installation_path>\Program Files\NetApp\SnapCenter\SMCore\log\SMCore_<id>.log:

    ERROR SMCore_32972 PID=[5504] TID=[58] WebException Encountered, Response null
    ERROR SMCore_32972 PID=[5504] TID=[58] Exception in method: InvokeXML.
    System.Net.WebException: The operation has timed out
    ERROR SMCore_32972 PID=[5504] TID=[58] CloneActivity failed The operation has timed out

 

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