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SnapCenter plugin services crashes

Applies to

All SnapCenter windows based services

All SnapDrive and SnapManager windows based services

Description

This article describes how to begin collecting the right data and logs for investigation.

 

Error snippet from the event logs along with the crash stack:

 

Application Error    

Faulting application name: SmSqlServiceHost.exe, version: 4.2.1.3539, time stamp: 0x5d952396
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x015bb015
Faulting process id: 0x6dd0
Faulting application start time: 0x01d5f064c5daef36
Faulting application path: C:\Program Files\NetApp\SnapCenter\SnapCenter Plug-in for Microsoft SQL Server\SmSqlServiceHost.exe
Faulting module path: unknown
Report Id: fc338c3e-5c5b-11ea-80dc-1402ec7dcc4d
Faulting package full name: 
Faulting package-relative application ID:


Windows Error Reporting    

Fault bucket , type 0
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: SmSqlServiceHost.exe
P2: 4.2.1.3539
P3: 5d952396
P4: SmSqlServiceCore
P5: 4.2.1.3539
P6: 5d95237f
P7: 1b
P8: 22c
P9: System.NullReferenceException
P10: 

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_SmSqlServiceHost_743611e574e76a9bfd9102cf249dc21717c642d_b0398dca_3a0190a9

Analysis symbol: 
Rechecking for solution: 0
Report Id: fc338c3e-5c5b-11ea-80dc-1402ec7dcc4d
Report Status: 0
Hashed bucket: