SnapCenter plug-in hosts hang on running backups after MCC switchover or switchback
Applies to
- SnapCenter Plug-in for Windows (SCW)
- SnapCenter Creator Plug-in (SCC)
Issue
Some of the Windows hosts could not longer run backups, and hung during the Job. The error from the SCC log was:
com.netapp.snapcreator.common.exception.SMSClientException: Error accessing API Quiesce with TARGET_URL https://<HOST_FQDN>:8145/SnapDrivePlugin/. Response return code is : 404
After restarting the Windows service, trying to restart the SCC Service caused a failure:
Error 1053: the service did not respond to the start or control request in a timely fashion.