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NetApp Knowledge Base

SnapCenter Server upgrade installation may fail SMCore upgrade installation part with Antivirus active

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Category:
snapcenter
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snapx
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Applies to

  • SnapCenter 4.1.1P4
  • McAfee VirusScan Enterprise 8.8.013000
  • McAfee Agent 5.06.0104

Issue

When upgrading SnapCenter 4.1.x to 4.1.1Px, with active Antivirus agent running, the SMCore upgrade may fail to finish properly.

An example of an error found in the SMCoreInstall_YYYY_MM_DDThh-mm-ss.log:

WiXCSCA.EnableMessageQueuing: osVersion.Major: 6
WiXCSCA.EnableMessageQueuing: osVersion.Minor: 3
WiXCSCA.IsWindowsFeatureEnabled: Begin
WiXCSCA.IsWindowsFeatureEnabled: Argument:/online /get-featureinfo /FeatureName:MSMQ-Server
WiXCSCA.StartProcessAndWait: Begin
WiXCSCA.StartProcessAndWait: ERROR: Dism didn't exit in 120 seconds.
Exception thrown by custom action:
System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.IO.FileNotFoundException: Could not find file 'C:\Users\Administrator.DEMO\AppData\Local\Temp\MSMQ-Server.txt'.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)

 

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