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NetApp Knowledge Base

SnapCenter Plug-in for VMware vSphere (SCV) partially installs

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snapcenter
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Applies to

  • SnapCenter 3.0
  • Windows 2012R2 or Windows 2008 R2 EE
  • vSphere Client 5.5 , 6.0 and 6.5

Issue

Snapcenter 3.0 SCV Plug-in installs partially fails with ERROR "Execute process failed. Machinename:, Error message "Process timed out and was killed on server".

A push install of SnapCenter Plug-in for VMware vSphere (SCV) from SnapCenter 3.0 RC1 fails with the following error. 

2017-08-04T15:42:03.2521257-04:00 ERROR SnapManagerWeb_77 PID=[7700] TID=[68] Execute process failed. Machinename: avsscv, Error message "Process timed out and was killed on server: avsscv", Stack trace at RemoteMSI.ProcessWMI.ExecuteRemoteProcessWMI(ManagementScope m_WorkingNamespace, String remoteComputerName, String arguments, Int32 WaitTimePerCommand).

During the SnapCenter Plug-in install, you can see the services being created and the registry updated on the Windows host however the SnapCenter Plug-in does not appear under Programs and Features. The Hosts tab in the SnapCenter GUI shows the Plug-in status as Running.  

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