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NetApp Knowledge Base

SMBR mount failures when using SCE functionality across domains w.r.t. SC Server

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Category:
snapcenter
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snapx
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Applies to

  • SnapCenter Plug-in for Exchange (SCE) 4.6
  • Single MailBox Recovery (SMBR) 8.3

Issue

When trying to mount the relevant LUNs from the Backup taken through SnapCenter's Plug-in to the SMBR host, this will fail if the Domain that the SnapCenter is in is not in a trust with Domain that the Exchange Server is in:
 
ERROR ao - Command execution error: FullyQualifiedErrorId: 102,SnapDrive.Client.PSModule.MountSdSnapshotException message: Failed to mount the Snapshot copy.Failed to mount the resource:
    <STORAGE>:/vol/<VOLUME>/<LUN_FILE> from snapshot: <SNAPCENTER_SNAPSHOT_NAME>. [<DATE> <TIME>]
Possible Resolution: Make sure that Host to storage connectivity is available.
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