SMBR fails to load the databases with error "E_Fail: This function call failed"
Applies to
- SnapCenter Server (SC)
- Single Mailbox Recovery (SMBR) 8.3
Issue
- SMBR fails to load the databases with error seen in the SMBR GUI
E_Fail: This function call failed - Error seen in the SMBR log:
WARN - EXCHLIB ExchangeDB::GetVerAndSigsFromHdrPage via CDataStore::LogError: Number 1 CAT:Warning SEV:Major, ERROR:EXCHLIB_WARNING_HEADER, MSG:EDB header checksum does not match
WARN - EXCHLIB ExchangeDB::GetVerAndSigsFromHdrPage via CDataStore::LogError: Number 2 CAT:Warning SEV:Major, ERROR:EXCHLIB_WARNING_HEADER, MSG:EDB shadow checksum does not match
DEBUG - EDBDSI CDataStore::LogMsg: ExchLib MSG=EXDetectDBVersion failed returning -5
ERROR - EDBDSI CDataStore::Open: CDataStore::Open: HRESULT 0x80004005: Unknown error returned from OpenExchlibDataStore(edbFileName, logFilePath, tempFilePath, openFlags). Line 413 of file DataStore.cpp.