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SMBR fails to load the databases with error "E_Fail: This function call failed"

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62
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Category:
snapcenter
Specialty:
snapx
Last Updated:

Applies to

  • SnapCenter Server (SC)
  • Single Mailbox Recovery (SMBR) 8.3

Issue

  • SMBR fails to load the databases with error seen in the SMBR GUI E_Fail: This function call failed
  • Error seen in the SMBR log:

WARN   - EXCHLIB ExchangeDB::GetVerAndSigsFromHdrPage via CDataStore::LogError: Number 1 CAT:Warning SEV:Major, ERROR:EXCHLIB_WARNING_HEADER, MSG:EDB header checksum does not match
WARN   - EXCHLIB ExchangeDB::GetVerAndSigsFromHdrPage via CDataStore::LogError: Number 2 CAT:Warning SEV:Major, ERROR:EXCHLIB_WARNING_HEADER, MSG:EDB shadow checksum does not match
DEBUG  - EDBDSI CDataStore::LogMsg: ExchLib MSG=EXDetectDBVersion failed returning -5
ERROR  - EDBDSI CDataStore::Open: CDataStore::Open: HRESULT 0x80004005: Unknown error returned from OpenExchlibDataStore(edbFileName, logFilePath, tempFilePath, openFlags). Line 413 of file DataStore.cpp.

 

 

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