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SCW fails to create/connect disk by "No storage connection is set for StorageSystem"

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Category:
snapcenter
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snapx
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Applies to

  • SnapCenter Plug-in for Microsoft Windows (SCW) 4.4
  • SVM is added to Storage Systems.

Issue

  • SCW fails to create or connect disk by the following error even though SVM is added to Storage Systems.

Example:

Failed - Failed to connect disk Error: No storage connection is set for StorageSystem : <SVN>

  • SCWDebug.log shows that access to the SCW host is denied or timeout.

Example:

Verbose SDW PID=[<PID>] TID=[<TID>] ++SDProvisioningServiceProvider::SDProvisionConnectStorage
Verbose SDW PID=[<PID>] TID=[<TID>] no matching task for SDW SmTaskCode: ConnectStorage
Verbose SDW PID=[<PID>] TID=[<TID>] ++DiskProvisioningManager::SDProvisionConnectStorage
Verbose SDW PID=[<PID>] TID=[<TID>] ++DiskProvisioningHelper::ValidateConnectRequest
Verbose SDW PID=[<PID>] TID=[<TID>] --DiskProvisioningHelper::ValidateConnectRequest
Verbose SDW PID=[<PID>] TID=[<TID>] ++DiskProvisioningManager::SDProvisionCreateStorage
Verbose SDW PID=[<PID>] TID=[<TID>] Validating request 
Verbose SDW PID=[<PID>] TID=[<TID>] ++DiskProvisioningHelper::PreProcessandValidateCreateRequest
Verbose SDW PID=[<PID>] TID=[<TID>] ++StorageSystemManager::GetStorageSystemId
Verbose SDW PID=[<PID>] TID=[<TID>] SVM: <SVM>
Verbose SDW PID=[<PID>] TID=[<TID>] ++StorageSystemManager::GetStorageSystemIdFromCache
Verbose SDW PID=[<PID>] TID=[<TID>] SVM: <SVM>
Verbose SDW PID=[<PID>] TID=[<TID>] The storage is not in the storage systemId cache: Available cached storage are...
Verbose SDW PID=[<PID>] TID=[<TID>] --StorageSystemManager::GetStorageSystemIdFromCache
Verbose SDW PID=[<PID>] TID=[<TID>] <SVM> is missing from storage cache. Starting update from server. Thread ID: 7
Verbose SDW PID=[<PID>] TID=[<TID>] Update storage system '<SVM>' from SnapCenter. updateFromServer flag = False
Verbose SDW PID=[<PID>] TID=[<TID>] ++StorageSystemManager::UpdateStorageSystemIDFromServerCache
Verbose SDW PID=[<PID>] TID=[<TID>] Making a rest call to https://localhost:8145//SMCoreCacheService//GetStorageCache
Verbose SDW PID=[<PID>] TID=[<TID>] Call remote Rest API  https://localhost:8145//SMCoreCacheService//GetStorageCache
Verbose SDW PID=[<PID>] TID=[<TID>] Entering ValidateSmCertificate
Verbose SDW PID=[<PID>] TID=[<TID>] Accepting certificates
Verbose SDW PID=[<PID>] TID=[<TID>] Finished ValidateSmCertificate
Error SDW PID=[<PID>] TID=[<TID>] Cannot retrieve storage connection setting from SMS server.
Error SDW PID=[<PID>] TID=[<TID>] Response error: Access denied for server: <SCW host> or timeout expired.
Verbose SDW PID=[<PID>] TID=[<TID>] --StorageSystemManager::UpdateStorageSystemIDFromServerCache
Verbose SDW PID=[<PID>] TID=[<TID>] --StorageSystemManager::GetStorageSystemId
Error SDW PID=[<PID>] TID=[<TID>] Error: No storage connection is set for StorageSystem : <SVM>
Verbose SDW PID=[<PID>] TID=[<TID>] --DiskProvisioningHelper::PreProcessandValidateCreateRequest
Error SDW PID=[<PID>] TID=[<TID>] Failed to provision disk
Error SDW PID=[<PID>] TID=[<TID>] Error: No storage connection is set for StorageSystem : <SVM>   at SnapDrive.Nsf.Core.DiskProvisioningHelper.PreProcessandValidateCreateRequest(SDProvisionCreateStorageRequest request, DiskOperationContext context, HostDetails& host)
   at SnapDrive.Nsf.Core.DiskProvisioningManager.SDProvisionCreateStorage(SDProvisionCreateStorageRequest request, DiskOperationContext context, Boolean provisioning)

Verbose SDW PID=[<PID>] TID=[<TID>] --DiskProvisioningManager::SDProvisionCreateStorage
Verbose SDW PID=[<PID>] TID=[<TID>] --DiskProvisioningManager::SDProvisionConnectStorage
Verbose SDW PID=[<PID>] TID=[<TID>] no matching task for SDW SmTaskCode: ConnectStorage
Verbose SDW PID=[<PID>] TID=[<TID>] --SDProvisioningServiceProvider::SDProvisionConnectStorage

 

  • SMCoreService.log shows that name resolution fails for own host by using FQDN.

Example:

ERROR SMCore PID=[<PID>] TID=[<TID>] Exception in method: InvokeXML.
System.Net.WebException: The remote name could not be resolved: '<SCW FQDN>'
   at System.Net.WebClient.UploadDataInternal(Uri address, String method, Byte[] data, WebRequest& request)
   at System.Net.WebClient.UploadString(Uri address, String method, String data)

 

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