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SCV backup job fails due to unquiescing VM failure without exception

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Applies to

  • SnapCenter Plug-in for VMware vSphere (SCV)
  • NetApp Data Broker (NDB)
  • Running 2 or more backup jobs for the same virtual machine (VM) simultaneously

Issue

  • SCV backup job fails with error:

Error: Unable to unquiesce on SCV: Exception when unquiescing virtual machines: VM1.Please check 'Remove all snapshots' task on vSphere Web Client or SnapCenter Plug-in for VMware vSphere logs for detailed error message.

  • vmcontrol_<JobId>.log indicates VMware snapshot deletion was unsuccessful without any exception:

c.n.a.b.UnquiesceManager                 : Calling UnQuiesce on VM1
c.n.a.b.UnquiesceManager                 : Starting Unquiescing VM VM1
c.n.a.v.VsphereInventoryService          : Looking for VM with instance UUID XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX
c.n.a.v.VsphereService                   : [JobId:1000] Connecting to vSphere with session XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
c.n.a.v.VsphereInventoryService          : [JobId:1000] found the VM VM1 VirtualMachine:vm-1000 @ https://192.168.0.100:443/sdkwith instance uuid found XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX
c.n.a.b.QuiesceManager                   : Getting VM Snapshot Name: SCV__XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX
c.n.a.b.UnquiesceManager                 : Deleting VMware snapshot with name 'SCV__XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX'for virtualMachineVM1 on NFS Datastores.
c.n.a.b.UnquiesceManager                 : VMware snapshot deleted was unsuccessful.

 

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